Department of Labour – Client Service Officer X165 Posts

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The Department Employment and Labour invites interested and suitably qualified candidates to apply for the positions of Client Service Officers: UIF, with 58 posts available to be based in KwaZulu-Natal and 107 posts to be based in the Free State. These positions provide a unique opportunity for individuals who are passionate about public service and committed to supporting the socio-economic well-being of the community through the effective administration of the Unemployment Insurance Fund (UIF). Client Service Officers play a pivotal role in ensuring that UIF beneficiaries receive timely and accurate assistance, thereby contributing to the financial security of workers during periods of unemployment.

Successful candidates will be part of a dynamic and dedicated team that works tirelessly to process UIF claims, provide expert guidance to clients, and uphold the standards of excellent customer service. The Department seeks individuals who are not only suitably qualified but who also demonstrate strong communication skills, a high degree of professionalism, and a genuine desire to assist members of the public in navigating the UIF system. The work environment values integrity, empathy, and confidentiality, essential qualities for handling sensitive client information and delivering responsive service.

This recruitment drive reflects the Department’s commitment to creating a workforce that mirrors the diverse communities it serves. Candidates who bring a richness of perspectives, including proficiency in local languages and cultural understanding, are highly encouraged to apply, as these attributes enhance service delivery and promote inclusivity.

Applicants should be prepared to contribute their skills towards achieving the Department’s vision of an empowered, equitable, and socially inclusive South African labor market. The roles of Client Service Officers offer not only a stable and rewarding career path but also the chance to make a tangible difference in the lives of countless individuals and families across KwaZulu-Natal and the Free State.

Interested candidates are urged to carefully review the application requirements and submit their applications within the stipulated deadlines. This is an excellent opportunity for those who are eager to play an integral role in the public sector and participate in an impactful service that supports labor rights and social protection in South Africa. The Department of Labour looks forward to receiving applications from motivated and dedicated individuals ready to join its mission of improving the lives of workers through effective UIF service delivery.

  • Position: Client Service Officers: UIF (58 Posts)
  • Salary: R269,499 per annum

Centres:

  • Chatsworth Satellite Office: 5 posts (Ref No: HR4/4/5/61)
  • Dundee Labour Centre: 6 posts (Ref No: HR4/4/5/60)
  • Estcourt Labour Centre: 2 posts (Ref No: HR4/4/5/62)
  • Kokstad Labour Centre: 7 posts (Ref No: HR4/4/5/63)
  • Ladysmith Labour Centre: 4 posts (Ref No: HR4/4/5/64)
  • Newcastle Labour Centre: 4 posts (Ref No: HR4/4/5/65)
  • Pinetown Labour Centre: 6 posts (Ref No: HR4/4/5/67)
  • Prospecton Labour Centre: 2 posts (Ref No: HR4/4/5/78)
  • Richmond Labour Centre: 1 post (Ref No: HR4/4/5/68)
  • Stanger Labour Centre: 1 post (Ref No: HR4/4/5/69)
  • Ulundi Labour Centre: 1 post (Ref No: HR4/4/5/70)
  • Jozini Satellite Office: 6 posts (Ref No: HR4/4/5/71)
  • Verulam Labour Centre: 4 posts (Ref No: HR4/4/5/72)
  • Phoenix Satellite Office: 4 posts (Ref No: HR4/4/5/73)
  • Vryheid Labour Centre: 5 posts (Ref No: HR4/4/5/74)

Requirements:

  • Matriculation/Grade 12.

Knowledge:

  • Unemployment Insurance Act and Regulations,
  • Unemployment Insurance Contributions Act,
  • Public Financial Management Act (PFMA),
  • Protection of Personal Information Act (POPIA),
  • Treasury Regulations,
  • Batho Pele Principles,
  • Department of Labour and UIF Policies and Procedures,
  • UIF’s Vision,
  • Mission and Values,
  • Customer Care Principles,
  • Departmental Policies,
  • Procedures and Guidelines.

Skills:

  • Interviewing,
  • Communication (verbal and written),
  • Computer literacy,
  • Listening,
  • Interpretation (ability to interpret UI Act and Contribution Act),
  • Conflict management,
  • Time management,
  • Customer relations,
  • Analytical,
  • Interpersonal,
  • Telephone etiquette,
  • On job training (operational systems).

Duties:

  • Provide screening services
  • Process applications for UIF benefits
  • Register payment contribution forms
  • Provide administrative functions

Enquiries:

  • Dundee: Ms T Khumalo, Tel: (034) 212 2421
  • Estcourt: Mr J Fakazi, Tel: (036) 352 7767
  • Kokstad: Mr S Ngqoza, Tel: (039) 727 2140
  • Ladysmith: Ms L Radebe, Tel: (036) 638 1900
  • Newcastle: Mr S Pillay, Tel: (036) 638 1900
  • Pinetown: Mr B Gwala, Tel: (031) 701 7740
  • Prospecton/Chatsworth: Mr K Naidoo, Tel: (031) 065 0100
  • Richmond: Mr P Mtolo, Tel: (033) 212 2768
  • Stanger: Ms S Mkhize, Tel: (032) 551 7300
  • Ulundi/Jozini: Mr T Nkosi, Tel: (035) 879 8800
  • Verulam/Phoenix: Mr B Zondi, Tel: (032) 541 5600
  • Vryheid: Mr F Dladla, Tel: (034) 5980 8916

Applications:

  • Dundee: PO Box 445, Dundee, 3000 or hand deliver at 63 Victoria Street, Dundee. Email: Jobs-KZN4@Labour.gov.za
  • Estcourt: PO Box 449, Estcourt, 3310 or hand deliver at 75 Phillip Street, Estcourt. Email: Jobs-KZN18@Labour.gov.za
  • Kokstad: PO Box 260, Kokstad, 4700 or hand deliver at 59 Hope Street, Kokstad. Email: Jobs-KZN1@Labour.gov.za
  • Ladysmith: Private Bag X9925, Ladysmith, 3370 or hand deliver at 35 Keate Street, Ladysmith. Email: Jobs-KZN5@Labour.gov.za
  • Newcastle: Private Bag X9925, Newcastle, 3370 or hand deliver at 29 Scott Street, Newcastle 2940. Email: Jobs-KZN20@Labour.gov.za
  • Pinetown: PO Box 1025, Pinetown, 3610 or hand deliver at 49 Kings Road, Pinetown. Email: Jobs-KZN11@Labour.gov.za
  • Prospecton/Chatsworth: PO Box 343, Umbongothwini, 4120 or hand deliver at N3 Prospecton Place, Prospecton. Email: Jobs-KZN17@Labour.gov.za
  • Richmond: PO Box 852, Richmond, 3780 or hand deliver at 60 Shepstone Street, Richmond. Email: Jobs-KZN2@Labour.gov.za
  • Stanger: PO Box 138, Stanger, 4450 or hand deliver at 12 Cator Street, Stanger. Email: Jobs-KZN10@Labour.gov.za
  • Ulundi/Jozini: Private Bag X56, Ulundi, 3838 or hand deliver at Unit A Wombe Street, Ulundi. Email: Jobs-KZN3@Labour.gov.za
  • Verulam/Phoenix: PO Box 1144, Verulam or hand deliver at 13 Wick Street, Verulam. Email: Jobs-KZN25@Labour.gov.za
  • Vryheid: PO Box 430, Vryheid or hand deliver at 99 Landrose Street, Vryheid. Email: Jobs-KZN29@Labour.gov.za

Closing Date: 12 September 2025 at 16:00 (walk-in) and 00:00 (online)

Notes: All attachments for online application must include an application form Z83 and CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents.

Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required.

Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered.

Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s suitability based on the post’s technical and generic requirements. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). By responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.

The Department reserves the right not to make any appointment(s) to the advertised post(s). The successful candidate will be required to enter into an employment contract and a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s).

  • Position: UI Client Service Officer (X107 Posts)
  • Salary: R269,499 per annum

Centres:

  • Phuthaditjhaba Labour Centre: 8 posts (Ref No: HR4/4/8/944)
  • Petrusburg Labour Centre: 6 posts (Ref No: HR4/4/8/945)
  • Kroonstad Labour Centre: 8 posts (Ref No: HR4/4/8/946)
  • Ficksburg Labour Centre: 7 posts (Ref No: HR4/4/8/947)
  • Botshabelo Labour Centre: 5 posts (Ref No: HR4/4/8/948)
  • Thaba Nchu Satellite: 8 posts (Ref No: HR4/4/8/949)
  • Zastron Labour Centre: 6 posts (Ref No: HR4/4/8/950)
  • Harrismith Labour Centre: 10 posts (Ref No: HR4/4/8/951)
  • Sasolburg Labour Centre: 6 posts (Ref No: HR4/4/8/952)
  • Parys Satellite: 8 posts (Ref No: HR4/4/8/953)
  • Virginia Satellite: 5 posts (Ref No: HR4/4/8/954)
  • Bethlehem Labour Centre: 4 posts (Ref No: HR4/4/8/955)
  • Reitz Labour Centre: 12 posts (Ref No: HR4/4/8/956)
  • Provincial Office, Free State: 14 posts (Ref No: HR4/4/8/957)

Requirements:

  • Grade 12/Senior Certificate.
  • Zero experience.

Knowledge:

  • Unemployment Insurance Act and Regulations,
  • Unemployment Insurance Contributions Act,
  • Public Financial Management Act (PFMA),
  • Protection of Personal Information Act (POPIA),
  • Treasury Regulations,
  • Batho Pele Principles,
  • Department of Labour and UIF Policies and Procedures,
  • UIF’s vision,
  • Mission and Values,
  • Customer Care Principles,
  • Procedures and Guidelines.

Skills:

  • Interviewing,
  • Communication (verbal and written),
  • Listening,
  • Computer Literacy,
  • Customer Relations,
  • Analytical,
  • Time Management,
  • Interpersonal,
  • Telephone etiquette,
  • On job training (operation system).

Duties:

  • Provide screening service
  • Process applications for UIF benefits
  • Register payment continuation forms
  • Provide administrative functions

Enquiries:

  • Botshabelo/Thaba Nchu: Mr MJ Ngono, Tel: (051) 933 2299
  • Bethlehem/Virginia: Mr T Moholi, Tel: (051) 303 5293
  • Sasolburg/Parys: Ms Lelope, Tel: (051) 970 3200
  • Phuthaditjhaba/Ficksburg: Mr A Kutuka, Tel: (058) 713 0373
  • Petrusburg: Mr D Namane, Tel: (053) 574 0932
  • Kroonstad: Mr S Malope, Tel: (056) 215 1812
  • Zastron: Mr C Van Niekerk, Tel: (051) 673 1471
  • Harrismith: Ms T Mvelase, Tel: (058) 623 2977
  • Virginia: Mr E Qhalane, Tel: (057) 391 0200
  • Provincial Office: Ms N Zama, Tel: (051) 505 6276

Applications: Chief Director: Provincial Operations: Private Bag X522, Bloemfontein, 9300 or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein. Email: jobs-fs11@labour.gov.za

Closing Date: 12 September 2025 at 16:00 (walk-in) and 00:00 (online)

Notes: All attachments for online application must include an application form Z83 and CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted.

Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered.

Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required.

Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted).

The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s suitability based on the post’s technical and generic requirements.

Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). By responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.

The Department reserves the right not to make any appointment(s) to the advertised post(s). The successful candidate will be required to enter into an employment contract and a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s).

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